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A retention brief · Empire State University

You can't see them leave until they're already gone.

Empire State admits nearly everyone who applies. Fewer than half finish. And most of the loss happens quietly, in the first year, to adult learners studying alone between mentor check-ins.

The quiet math of attrition
The invisible dropout

Open the door to everyone, and the hard part moves to keeping them.

Empire State's mission is access: an open-admission, transfer-friendly home for working adults, veterans, and returning learners who don't fit the residential mold. That mission is working. The recruiting isn't the problem.

The completion is. The gap between who enrolls and who graduates isn't a marketing number — it's a retention number, and it opens early and closes silently.

~100%
Acceptance rate — open admissions. The bottleneck is never getting in.
~43%
Graduation rate. Fewer than half of enrolled students earn the degree.
~65%
Make it past year one — below the New York average of roughly 73%.
~75%
Transfer in. A dispersed, part-time, life-juggling adult population.

Figures drawn from publicly reported Empire State / College Scorecard and third-party graduation-and-retention data. The institution's own reporting notes it loses contact with a share of students it can only assume have dropped out — the attrition rarely announces itself.

By the time a student shows up in the churn report, they've usually stopped answering the phone.
The problem, made visible

Three learners. One is quietly leaving.

Same grades. Same enrollment status. Nothing in a standard dashboard would flag any of them. Trust your gut — tap the one you'd bet is slipping away.

Marcus D.
B.S. Business · 71 credits in
  • Logs in most days, usually late evening
  • Opens mentor emails within a day
  • Submits on time; grades steady at B+
  • Posted twice in the discussion board this week
Tap to reveal ↓
On track

Marcus is fine. Consistent presence, responsive, engaged. His signals are boring — and boring is exactly what retention looks like.

Tanya R.
B.A. Human Services · 58 credits in
  • Grades still solid — last submission was an A−
  • But logins dropped from daily to twice in 16 days
  • Last three mentor emails: unopened
  • Started a registration form for next term — never finished it
Tap to reveal ↓
Quietly leaving

Tanya's grades look great — which is exactly why a grade-based system misses her. The real signal is behavioral: widening login gaps, unopened outreach, an abandoned re-registration. ROSE flags Tanya in week two of the drift — while a mentor can still reach her — not in the end-of-term report, when she's already gone.

Priya S.
B.S. Nursing · 44 credits in
  • Lighter load this term — one course, by design
  • Slower to submit, but always messages first
  • Replies to her mentor, asks questions
  • Already registered for next term
Tap to reveal ↓
On track

Priya looks slower on the surface, but every signal points to a student who's still in relationship with the institution. Pace isn't the risk. Silence is.

Grades told you nothing. The behavior told you everything.

Illustrative concept demo. The students are composites; the signal logic is the point — ROSE reads the pattern beneath the gradebook.

The instrument

ROSE — a Retention-Oriented Suite for Education.

Not another dashboard nobody opens. ROSE is an always-on presence in the gap between the human touchpoints — built specifically for the dispersed, online, adult-learner reality Empire State lives in.

01

Reads the quiet signals

Login rhythm, response latency, stalled re-registration, engagement drift — the behavioral pattern beneath the gradebook, watched continuously instead of quarterly.

02

Reaches the student in time

The right nudge, in the student's voice and moment — not a generic blast — while there's still a relationship to save.

03

Hands the mentor a warm signal

When a human touch is needed, the mentor gets a named student, the why, and a suggested opening — not a spreadsheet to decode.

04

Learns your population

Adult learners aren't 18-year-olds. ROSE is tuned to the transfer-in, work-and-family, prior-learning cohort — not retrofitted from a residential model.

What ROSE is not

Your mentors are the crown jewel. ROSE is built to guard them.

Empire State's whole model rests on the mentor relationship. Nothing about ROSE replaces it. The suite carries the load between check-ins — the watching, the flagging, the first quiet nudge — so your scarce human hours go to the conversations only a human can have.

AI reaches everyone. Mentors reach deeply. ROSE lets you do both without asking your people to be everywhere at once.

The conversation

If retention at Empire State keeps you up at night, this was built with you in mind.

ROSE is early, and deliberately so — shaped around a specific institution before it's shaped around many. A twenty-minute conversation is all it takes to see whether it fits yours.

Start a conversation

A Braickish / Sungura build · Retention-Oriented Suite for Education

ROSE
Retention-Oriented Suite for Education
Braickish · Sungura Collaborative AI Solutions